Terms & Conditions

Identification

The objective of V.E. Lab Atelier is to provide a platform dedicated to online shopping of equestrian and dogs equipments in France and South Korea.

This website is owned and operated by V.E. LAB ATELIER.

V.E. LAB ATELIER is a registered trademark with the INPI for the website https://ve-labatelier.com

The registered office is at:

SASU V.E. LAB ATELIER
78 Avenue Des Champs Elysées – Bureau 562
75008 Paris
FRANCE


Registered under number 822 976 155
SIRET: 84520490800014

Acceptance of terms

Acceptance of general conditions of sales is done when validating the order. By proceeding to payment, the user indicates that he fully accepts the general conditions presented.

Sales conclusion

The sale is done between both parties, and the property is owned by the buyer as soon as the payment is done, no matter what the delivery date is.

Disclosure requirements

V.E. Lab Atelier completes its duty of information and advice before the sale, as mentioned by the L121-18 Customer Code article and the articles to which it refers. Essential characteristics of the products are mentioned in the detailed description along with article pictures.

Order confirmation implies abiding by the L121-19 Customer Code article.

Customer Account

Registration is not required to access the website, however, registration of the purchaser is required for placing an order.

Below information is mandatory for the registration: Title, Full name, Email, Password, Phone number and shipping address.

Prices and payments

All prices are displayed in the currency of the country of purchase, however, the transfer will be in dollars. The price on each item includes all taxes in France and the European Union. Outside of the European Union, the price is indicated without VAT. We advise you that it could be possible to have additional customs fees. The price of the article is effective at the moment the order is passed. The payment methods include credit card, American Express, Paypal…

The payment data are conserved either by V.E. Lab Atelier or by the organization responsible for the financial transaction. The payment is effective immediately.

The information you provide when placing your order and your credit card payment information are subject to automated data processing by our partner Stripe. This automated data processing is intended to define a level of analysis of transactions and fight against credit card fraud, theft and improper use of your identity.

STRIPE and V.E. LAB ATELIER SASU are the recipients of the data in relations to your order. Your card number is never transmitted or used as it is but you are secured from a safe system of encoding and encrypting. You may object to the disclosure of your information, knowing that the non-transmission of these data prevents the execution and analysis of your transaction and will lead us to suggest another way of reservation.

The occurrence of unpaid invoices due to fraudulent use of credit card registration will involve registration of the order details associated with this outstanding payment in a payment incident file. An irregular declaration or anomaly may also be subjected to special treatment.

According to the information provided by the order analysis system, we may contact you to provide additional documentation. The supplementary information is, in this case, an indispensable condition to validate your reservation.

In order to fight against fraudulent payments, a visual check of means of payment may be asked by the customer service of V.E. Lab Atelier before checking your products.

Sales price

If the customer buys a product on sale outside of the European Union, any sale won’t be resumed or exchanged.

Quality of Articles

The quantity and quality of the delivered goods shall be those specified at the order

V.E. Lab Atelier reserves the right to modify the article to be delivered in the supposition described in paragraph 2 of the Article R132 of the Customer Code. It means that if the modifications are related to a technical change that generates no increase of price or change of quality of the product, provided that the customer is free to identify the characteristics of the underlying commitment.

Articles sold by V.E. Lab Atelier are guaranteed to be new, according to the current laws, and were, under no circumstances, previously used.

Shipping

Your orders will be shipped from V.E. Lab atelier warehouse in France (or from Seoul). Your orders will be shipped as quickly as possible. To fasten logistics, it may happen that your order of several articles is split into different packages or that some products are shipped directly by the brand. In this case, you will be informed accordingly.

The average delivery time before a product is dispatched is indicated on each product page. For specific orders, the shipping time will be confirmed by us or the brand. The delivery fees will be confirmed to the customer before payment. V.E. Lab Atelier is not liable for any delivery delay.

V.E. Lab Atelier delivers orders in France by the quick and reliable Colissimo service of La Poste. The order will be delivered directly to your home or workplace. The shipment in France is free for more than 70 € of buys. Below 70 €, 9 € of shipping costs will be applied, except for the saddles.

For worldwide orders, we offer free shipping for more than 90 000 KRW (70€). Worldwide delivery is handled in Europe by International Colissimo (French Post) or by DHL. Delivery will normally be made within 3 or 7 days according to the countries. The delivery can be handle from Seoul through some products by EMS Express. If you are absent at the time of delivery, the carrier will revert again on the next day. If you absent again, the parcel will be re-delivered to our office in Lyon. The shipment is charged and the cost varies depending on the types of article and the country of destination. We will provide you a tracking number to monitor the status of the delivery online.

Wrong / Damaged item

It is stated in the Article L121-20-3 of the Consumer Code, that V.E. Lab Atelier, as a professional, is strictly liable to the consumer for the proper execution of obligations under the contracted sales agreement. V.E. Lab Atelier may exonerate itself from the responsibility by showing the proof the mis-execution of the contract is due to the buyer, or by the unpredictable action of a subcontractor or a case of force majeure. In case of an anomaly at the delivery, if the products are defective or non-conform in nature (eg: wrong color), the customer must in the shortest time or the same day of receiving the order inform V.E. Lab Atelier at the following address: [email protected]

Any claim done more than 7 days after receiving the product will not be accepted.

The absence of claim or the lack of information by the customer in the 7 days term means that the articles delivered are satisfying and may not be the case of further liabilities.

Canceling an order

Following the L 121-20 Customer Code, as modified by the 23 August 2001 2001-741 ordinance, a customer can cancel any item delivered in the fourteen days following the day of the order delivery.

You can use this right through the forms located in the Order area of your personal account, or with a registered mail with delivery receipt formalizing the 14 days delay.

Using this right lead to the payment refunding, after a quantity and quality check of returned items.

Returns

In France, all return costs will be taken cared of by V.E. Lab Atelier except for the saddlery.

Outside of France, return shipping will be taken care by the customer, handling the expenses and practical details. Under no circumstances shall V.E. Lab Atelier be held responsible for organizing the returned order shipment as mentioned in the 120-21 Customer Code article. V.E. The customer can return every product except saddlery product which is handmade.

Products have to be kept in a good condition and be put back in their original packaging, over which must be added another packaging fully wrapping the product; they must not bear any trace of using and have all of their accessories.

It is only after checking that those conditions are satisfied that V.E. Lab Atelier will refund the amount matching the returned items, except for the initial shipping fees. Otherwise, no refund can be asked, the customer will stay the owner of the product that he can get in a delay of 30 days at V.E. Lab Atelier’s office.

The returning items should be in good conditions, be put in their original packaging and sent back in a proper package. There must not be any traces of use and be accompanied by all their possible accessories. Only after we have verified the items are in satisfactory conditions, then we will proceed to the reimbursement of the items.

Liberty

According to the 78-17 6 January 1978 law, recasted by the 2004-801 6 August 2004 law, you can access and modify your personal information. If you agreed to do so during your registration, we can forward your address to V.E. Lab Atelier partners third parties. You can in this manner receive other companies offers. If you do not wish it, you may notify us at this address: V.E. Lab Atelier – 18/20 Rue Tronchet – 69006 LYON, FRANCE.

Intellectual property

Every text, commentary, books, illustration and pictures, be they visual or audio, reproduced on L’Exception.com website are protected by authors, brands and patents copyrights for the whole world. They are the sole property of V.E. Lab Atelier.

For this reason and according to Intellectual Property Code clauses, only the use for private usage, under the effect of different more restrictive Intellectual Property clauses is authorized. Any other use can be taken as counterfeit and punished because of Intellectual Property.

Dispute

Any dispute that may arise on the execution and interpretation of the present terms and conditions shall be brought forward to the courts of Lyon, France, whom shall have the sole jurisdiction.

Miscellaneous

These terms and conditions are effective from 28th December 2018. V.E. Lab Atelier reserves the right to modify certain elements of the general conditions during the year.

If any difference may arise between English and French terms, the French terms will be considered the correct ones.

Updating…
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